Curtis Banks Complaints Report


Previous Reports

Curtis Banks Ltd H1 2021 Report

Firm name: Curtis Banks Ltd

Group: Curtis Banks Group

Other firms included in this return (if any): None

Period covered in this return: 1 January 2021 to 30 June 2021

Trading Names: Curtis Banks Ltd

Product Servicing Group Number of Complaints opened by volume of business Number of complaints opened Number of complaints closed Percentage closed within 3 business days Percentage closed after 3 days but within 8 weeks Percentage upheld Main cause of complaints opened
Non Workplace pensions28.11 Complaints per 1,000 policies61432420.06%34.57%64.20%General admin / Customer service
Drawdown & UFPLS14.50 Complaints per 1,000 policies16810136.63%23.76%83.17%General Admin / Customer Service
Total Decumulation and Pensions23.39 Complaints per 1,000 policies78242524.00%32.00%68.71%General Admin / Customer Service

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