Firm name: Curtis Banks Ltd
Group: Curtis Banks Group
Other firms included in this return (if any): None
Period covered in this return: 1 January 2021 to 30 June 2021
Trading Names: Curtis Banks Ltd
| Product Servicing Group | Number of Complaints opened by volume of business | Number of complaints opened | Number of complaints closed | Percentage closed within 3 business days | Percentage closed after 3 days but within 8 weeks | Percentage upheld | Main cause of complaints opened |
|---|---|---|---|---|---|---|---|
| Non Workplace pensions | 28.11 Complaints per 1,000 policies | 614 | 324 | 20.06% | 34.57% | 64.20% | General admin / Customer service |
| Drawdown & UFPLS | 14.50 Complaints per 1,000 policies | 168 | 101 | 36.63% | 23.76% | 83.17% | General Admin / Customer Service |
| Total Decumulation and Pensions | 23.39 Complaints per 1,000 policies | 782 | 425 | 24.00% | 32.00% | 68.71% | General Admin / Customer Service |