Skip to content
Curtis Banks Curtis Banks
  • About
    • Our People
    • Careers
    • ESG
  • SIPP
  • SSAS
  • Property
    • Property Videos
  • Investments
  • Literature
  • Insights
    • CPD On Demand
    • Adviser Insights
    • Adviser tools
    • Case Studies
    • News
  • Contact
  • Share Price:  305.00 p
  • Investors
  • Contact

Curtis Banks Complaints Report

 

Previous Reports

  • H2 2021
    • H1 2021
    • H2 2020

 

< Back to Reports

Curtis Banks Ltd H1 2021 Report

Firm name: Curtis Banks Ltd

Group: Curtis Banks Group

Other firms included in this return (if any): None

Period covered in this return: 1 January 2021 to 30 June 2021

Trading Names: Curtis Banks Ltd

Product Servicing Group Number of Complaints opened by volume of business Number of complaints opened Number of complaints closed Percentage closed within 3 business days Percentage closed after 3 days but within 8 weeks Percentage upheld Main cause of complaints opened
Non Workplace pensions28.11 Complaints per 1,000 policies61432420.06%34.57%64.20%General admin / Customer service
Drawdown & UFPLS14.50 Complaints per 1,000 policies16810136.63%23.76%83.17%General Admin / Customer Service
Total Decumulation and Pensions23.39 Complaints per 1,000 policies78242524.00%32.00%68.71%General Admin / Customer Service
  • Careers
  • Investors
  • Privacy
  • Modern Slavery Statement
  • Legal
  • Accessibility
Curtis Banks Curtis Banks
  • Curtis Banks Twitter
  • Curtis Banks Linkedin
© 2019 Curtis Banks Group. All rights reserved.
This website is aimed at professional advisers and firms rather than consumers. We do not offer advice on - or judge the suitability of – SIPPs or their investments. If you are a consumer interested in a SIPP you should seek the advice of a financial adviser.
Site by Mr B & Friends

Our secure
portal

Your Future SIPP

Log in

Curtis Banks

Log in

Suffolk Life

Log in
  • Please note: When creating a User ID, please do not use your email address as your User ID as this must be limited to 30 characters maximum.

  • Please note: New registrations for portal access for Advisers will take up to 1 working day to process and you will receive confirmation once your account has been activated. Please do not try and log in before your confirmation is received.

  • Advisers and Clients with previous Suffolk Life portal access should now log in to the Your Future SIPP or Suffolk Life portal. If this is the first time you have logged in to Your Future SIPP portal, simply login with your Suffolk Life details and for security reasons you will be prompted to change your password for future access.

  • Clients with no portal access please contact SIPP Support via phone 01473 296 969 or email sippsupportteam@curtisbanks.co.uk to request an account.

  • Curtis Banks users who have Curtis Banks SIPP or SSAS should continue to log in via the Curtis Banks portal. For any questions regarding Curtis Banks portal access please click here to contact the relevant team.
Tell us what you are
looking for?
    How can i help you today?

    How can I help you today?