Curtis Banks Complaints Report


Previous Reports

Curtis Banks Ltd H2 2020 Report

Firm name: Curtis Banks Ltd

Group: Curtis Banks Group

Other firms included in this return (if any): None

Period covered in this return: 1 July 2020 to 31 December 2020

Trading Names: Curtis Banks Ltd

Product Servicing Group Number of Complaints opened by volume of business Number of complaints opened Number of complaints closed Percentage closed within 3 business days Percentage closed after 3 days but within 8 weeks Percentage upheld Main cause of complaints opened
Non Workplace pensions22.5 per 1,000 policies4993128.65%48.08%62.18%General admin / Customer service
Drawdown & UFPLS6.2 per 1,000 policies75692.90%33.33%79.71%General admin / Customer service
Total Decumulation and Pensions16.7 per 1,000 policies5743817.61%45.41%65.35%General admin / Customer service

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