Suffolk Life Complaints Report

 

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Suffolk Life H1 2021 Report

Firm name: Suffolk Life Pensions Ltd

Group: Curtis Banks Group

Other firms included in this return (if any): None

Period covered in this return: 1 January 2021 to 30 June 2021

Trading Names: Curtis Banks Pensions

Product Servicing Group Number of Complaints opened by volume of business Number of complaints opened Number of complaints closed Percentage closed within 3 business days Percentage closed after 3 days but within 8 weeks Percentage upheld Main cause of complaints opened
Non Workplace pensions19.17 Complaints per 1,000 policies44233724.63%42.73%48.96%General Admin / Customer Service
Drawdown & UFPLS9.61 Complaints per 1,000 policies12412036.67%35.00%70.83%General Admin / Customer Service
Total Decumulation and Pensions15.74 Complaints per 1,000 policies56645727.79%40.70%54.71%General Admin / Customer Service

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