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Improvements to the secure portal

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Originally sent 1 April 2019

 

It has been just over a month since we launched our new secure portal. You’ve been providing some great feedback, and as a direct result we delivered a number of improvements to the secure portal during the weekend. The main changes are:

  • Ability to add full employer details
  • Improved signposting through the online journey
  • Adding direct links to useful supplementary forms for more complex applications
  • A new progress bar to show your progress through the online journey
  • Making our terminology easier to understand
  • Applying a number of bug fixes

Future updates

We’ve another update planned, which brings a number of significant enhancements including:

  • An overview of all your clients’ plans
  • Individual client plan view, including summaries of:
    • Investments
    • Contributions
    • Transfers
    • Previous illustrations
    • Income details

We’ll provide you with a more detailed update nearer to the time, or ask your business development manager for details.

Pricing change for Your Future SIPP

Following your feedback we’ve introduced a cap on the transfer-in fees for Your Future SIPP. The fee remains £50 per transfer but we’ve now capped this at £200. Our data suggests that this will bring a better outcome for around 10% of your future clients.

Updated due diligence

We announced our 2018 full year financial results on 20 March, and our updated due diligence guide is now ready for download.

Defined benefit transfers

The FCA recently issued a Dear CEO letter to pension providers, and you may have seen in subsequent press coverage that at least one provider has decided to cease accepting defined benefit transfers.

Every firm will always have different interpretations of their responsibilities. We keep all controls under regular review, and are comfortable to continue our current approach which is to accept advised DB transfers. There’s also no change to our existing approach for DB transfers not recommended by an adviser, which we do not accept.

Thank you for continuing to support Curtis Banks.

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This website is aimed at professional advisers and firms rather than consumers. We do not offer advice on - or judge the suitability of – SIPPs or their investments. If you are a consumer interested in a SIPP you should seek the advice of a financial adviser.
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  • Please note: When creating a User ID, please do not use your email address as your User ID as this must be limited to 30 characters maximum.

  • Please note: New registrations for portal access for Advisers will take up to 1 working day to process and you will receive confirmation once your account has been activated. Please do not try and log in before your confirmation is received.

  • Advisers and Clients with previous Suffolk Life portal access should now log in to the Your Future SIPP or Suffolk Life portal. If this is the first time you have logged in to Your Future SIPP portal, simply login with your Suffolk Life details and for security reasons you will be prompted to change your password for future access.

  • Clients with no portal access please contact SIPP Support via phone 01473 296 969 or email sippsupportteam@curtisbanks.co.uk to request an account.

  • Curtis Banks users who have Curtis Banks SIPP or SSAS should continue to log in via the Curtis Banks portal. For any questions regarding Curtis Banks portal access please click here to contact the relevant team.
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